McArthur encourages vulnerable BT customers to apply to Priority Fault Repair Scheme

12 Dec 2022

Orkney's MSP, Liam McArthur, is encouraging vulnerable constituents who are customers with BT to sign-up to their free priority fault repair scheme for landlines and broadband.

BT customers with a chronic long-term illness, disability or with a severely sick child are eligible for their Priority Fault Repair scheme, which aims to fix faults within 24 hours. Applications must be countersigned by a doctor or hospital consultant.

While assisting a constituent recently who relies on a care alarm, Mr McArthur found that awareness of this scheme is not as extensive as it should be. Orkney's MSP is therefore highlighting the importance of constituents with personal care alarms connected to BT landlines and broadband services or others who may be considered vulnerable to make sure they are registered.

Commenting, Mr McArthur said:

"A working landline and broadband connection are important for all of us these days. However, this is even more of a lifeline for vulnerable constituents, including those with a disability, chronic illness or reliant on care alarms.

"As the weather gets worse, I would encourage anyone in Orkney who is eligible to ensure they are signed-up to the free priority fault repair scheme. Family and friends should also double check that those they know who possibly might benefit are properly registered.

"Awareness of this scheme is clearly not as widespread as it should be. Hopefully that will change over the coming weeks so that anyone who might be vulnerable is given extra protection and peace of mind."

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