McArthur Welcomes Loganair Plans to Keep Passengers Better Informed

Orkney MSP Liam McArthur has welcomed the announcement by Loganair that it is starting a two month trial, aimed at improving communications with customers.

Mr McArthur has been campaigning for months to see the airline take steps to improve the way in which it keeps customers informed, particularly in the event of delays or cancellations to flights.

Loganair today confirmed that they are beginning a trial on Orkney and Shetland flights, whereby customers can sign up for emails alerting them to delays. In addition, where the first flights south in the morning are delayed due to the late arrival of inbound flights the previous evening, customers will be advised including, where appropriate, any new check-in time that might apply.

The airline is looking for feedback from customers over the next two months and it is hoped that this scheme can be fine-tuned before being rolled out across the Loganair network.

Commenting on the pilot scheme, Mr McArthur said:

"Having called on Loganair to improve its communications with passengers, particularly in the event of delays, I'm delighted to see the trialling of this new set up for Kirkwall and Sumburgh flights.

"Obviously the priority for Loganair is continuing to improve the reliability of its services on these lifeline routes. However, delays are still likely to occur, whether for technical reasons or due to problems with the weather.

"In those circumstances, it is important that the travelling public is kept up to date with what is happening. With enough notice, there is often an opportunity for people to make alternative arrangements. Too often in the past, despite the efforts of staff in the airport, passengers have been left in the dark. This leaves them unable to change their plans or advise those meeting them at their destination.

"So I welcome the fact that Loganair has responded positively to the calls I have been making to improve communications. I hope customers in Orkney and Shetland will take up the invitation to provide feedback, so that this system can be enhanced and rolled out across the network in the near future".


Notes to editors

The tool can be found on our Loganair website; Access is only available after selecting either Shetland or Kirkwall departures from the current live flight status update on the homepage. A link will invite customers to sign-up in advance of their flight. The system sends an email directly to customers in the event of a delay exceeding one hour or a cancellation.

Check in times will remain unchanged, but hopefully early notice of delays will allow any alternative arrangements to be made where necessary. When a delay is forecast the previous evening, Loganair aim to make passengers aware and re arrange check-in times, which is excellent news.

The two month trial starts today (22 June) and feedback is invited using [email protected]

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